First Visit

  • Dr. Caple sees new patients up to 10 years of age.
  • Once in the practice Dr. Caple sees patients up to 17 years of age, or until patient begins to have adult dental needs.
  • The parent or patient representative is welcome and encouraged to come back with his or her child at the appointment.
  • Dr. Caple schedules new patient appointments at 2:00 and 2:30 each afternoon.

Insurance

  • Dr. Caple accepts assigned benefits for most major dental insurance. This means you will pay the estimated portion figure by our front office staff at the appointment and the insurance company will send Dr. Caple a partial reimbursement check. If there is a balance after insurance pays Dr. Caple then we will send you a statement for any balance left unpaid. If there is a credit after insurance pays Dr. Caple, then we will send you a refund check.
  • Insurance companies do not pay 100% of Dr. Caple’s fees. The parent or patient representative is responsible for what the insurance does not pay.
  • Dr. Caple is not a PPO (Preferred Provider) for any insurance company.
  • Dr. Caple is a participating dentist with Delta Dental, but not a PPO (preferred provider).
  • Arkansas Blue Cross Blue Shield does not accept assignment of benefits since Dr. Caple is not a PPO for them. Patients with this insurance will need to pay in full at the appointment. We will file your claim electronically for you. Then AR BCBS will send you the reimbursement check.
  • Dr. Caple files all claims electronically. This should help speed up the process with insurance companies that receive electronic claims.
  • Dr. Caple allows 30 days for dental insurance reimbursement. If insurance does not send payment by this time then the parent or patient representative is billed for the full balance.

Financial

  • Dr. Caple accepts the following forms of payment: Cash, Check, American Express, Visa, Mastercard, and Discover.
  • Full payment or insurance estimated patient portion is due at the appointment. Patients with Arkansas Blue Cross Blue Shield will also need to pay in full at the appointment, see insurance information above.
  • For your convenience, any balances remaining after insurance may be paid online with a credit card at www.drcaple.com. Go to Account Management, and log in.
  • If there is less than a $10.00 balance or credit after insurance payment than we apply it to your next appointment. If the balance is $10.00 or greater we will send you a statement for the balance or a refund check for the credit.

Scheduling

  • To be fair to all school aged patients, we ask you to alternate teeth cleaning (recall) appointments between during school and after school hours every six months. This means if your child had an appointment 2:00 or earlier, then the next appointment, you could schedule 2:30 or later. To offset any inconvenience, we offer many appointments at the first of the day and near lunch to keep the amount of time missed to a minimum.
  • Dr. Caple schedules recall appointments from 8:00 a.m. to 12:00 p.m. and 2:00 p.m. to 4:30 p.m. Monday thru Thursday.
  • Dr. Caple schedules new patients at 2:00 and 2:30 p.m. Monday thru Thursday.
  • Dr. Caple schedules operative appointments in the mornings before lunch Monday-Thursday.

Confirming Appointments

  • For your convenience we offer appointment confirmation through email and/or text messaging.
  • Two weeks before your child’s appointment we will send you a confirmation request by email and/or text message (your choice).
  • Two days before the appointment, we will send you a courtesy reminder.
  • One day before the appointment, we will call you if we have not heard from you, or you do not have access to email or text messaging.
  • As a courtesy, we ask that you reply so that we will know if we should continue to reserve your appointment or to give to another patient.